We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer’s issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports

Requirements and skills

-At least one year of experience

-Proficiency in English

-Working knowledge of customer service software, databases and tools.

For successful candidates among foreign workers, LMIA support is available.

Job Types: Full-time, Permanent

Salary: $17.00-$22.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person